Archive for disaster recovery

WTTC 2012 Report: Disaster Recovery Lessons from Japan and elsewhere

Posted in Conventions & Exhibitions, Events, News, Lifestyle, Good Governance, Sustainable Tourism, Travel with tags , , , on April 30, 2012 by Sustainability Guru

Sustainability Guru Asia Pacific is honored to be part of the invite-only World Travel & Tourism Council -WTTC- Global Summit Japan in Sendai & Tokyo. Summit reports started with the Tourism for Tomorrow 2012 Awards & Winners. The following is a re-post from the WTTC 2012 News & updates starting with the First Session in Sendai, Japan.

Disaster Recovery Lessons from Japan- keynote by Norifumi Idee-Japan Tourism Agency

“We are here to hear what we have learnt from the crisis,” said Mr Takamatsu, CEO, Japan Tourism Marketing Company, and session moderator. “The objective of this session is to look at the best ways to manage a crisis with case studies from Japan, but also other countries and the Travel & Tourism industry,” he added.

WTTC Sendai:Disaster Recovery Lessons Moderator Mr. Masako Takamatsu

Given the events of the last decade – from America on September 11 2001 to Japan on 11 March 2011, dealing with the unusual is increasingly becoming business as usual in the Travel & Tourism industry.

According to the Annual Global Climate and Catastrophe Report published by Impact Forecasting, 2011 was one of the most active years on record in terms of instances of natural catastrophes, so there has never been a more pressing time to consider crisis management and disaster recovery.

WTTC Global Summit Disaster Recovery Lessons from Japan

Japan has learnt a lot since March 2011, Mr Idee, Commissioner, Japan Tourism Agency (JTA), Ministry of Land, Infrastructure, Transport and Tourism told delegates. “I can tell you that [after the earthquake and tsunami], the government immediately took measures to ensure that the region was safe from radiation and that there was total security regarding food safety.

We have also undertaken a wide range of measures to try encourage a recovery in demand, using high-profile visitors like Lady Gaga to help us in our promotions. And we are grateful to UNWTO and the United Nations generally for issuing reassurances to the world that Japan is open for business. I would like to express my gratitude to them for these measures.

We were delighted to see that WTTC’s latest report suggests that Japan’s Travel & Tourism recovery will be better than expected, with the percentage drop in inbound tourism in 2012 projected to be down in single digits over Japan’s peak tourism year in 2010”.

“Destination Tohoku” campaigns in foreign countries such as the United States help, and we are focusing on the travel trade – tour operator and travel agents – to communicate our messages. But we are promoting domestic as well as inbound tourism.

Disaster Lessons from Japan Railway - infrastructure and transport sector

Mr Ogata, Vice Chairman,  East Japan Railway Company told the Summit that in 50 years of operating the Shinkansen (Japanese “bullet-train”) there had never been an associated fatal casualty. JR East is the largest railway company in Japan – with 4,700 miles of network and 17 million passengers a day on 13,000 trains. Its top priority is safety.

Many lessons from past experiences of earthquakes, e.g. the use of reinforced pillars, early earthquake detection systems, seismometers, preventing trains from large-scale deviations, plus the education and training of its staff have secured a dramatic decrease in accidents. But in addition to taking countermeasures, it is essential to utilise innovative risk assessments. As a result, on 11 March 2011, there were no customer fatalities or injuries – though because of aftershocks, it took 50 days to restore full operation.

There were lots of lessons learned: e.g. even more early detection systems needed – plus better evacuation systems, and a strengthening of electrification masts.

Bert van Walbeek, Chairman of PATA’s Rapid Recovery Taskforce, and Managing Director, The Winning Edge gave the Summit “Five Points in Five Minutes”:

Educate and train all stakeholders • Accept joint responsibility

Respect and understand ‘Mother Nature’

Co-operate on travel advisories

• We all need to work together to address the problem, in terms of crisis management and prevention.

UNWTO Risk and Crisis Management Coordinator Dirk Glaesser

Dirk Glaesser, Coordinator, Risk and Crisis Management, UNWTO reminded the Summit that whilst crises do occur, it’s the way we prepare for them and manage them that is critical. UNWTO works not just through United Nations systems but also through TERN – the Tourism Emergency Research Network, which groups together public and private sector organisations and associations involved in tourism. “The whole purpose of TERN is sharing knowledge and best practice, and communicating between partner organisations/associations and the outside world, through media,.

It’s all about planning and preparedness,” said Glaesser, “the importance of correct assumptions and strategic contingency planning.”

WTTC Sendai Summit Disaster Recovery Panel Discussion

In the Panel Discussion which followed, Raymond N Bickson, Managing Director & CEO, Taj Hotels Resorts & Palaces, said: “ Whether natural disaster or terrorist attack or other man-made disasters, including health concerns like H1N1 and bird flu, the crisis management tools are all very similar across the board. What helps recovery is the public and private sectors working together – plus India has its own national chapter of WTTC and this has helped us enormously.”

Robert Laurence Noddin, CEO and Representative in Japan, AIU Insurance Company, Japan Branch, told the story of the Japanese crisis from the insurance industry standpoint: “ We had to overcome or deal with three major issues: impact on transportation, getting support to customers and staff; and the availability of data and how to use, control and communicate it. The sheer scale of the disaster meant that there was huge damage, so we needed to call on an unprecedented number of support staff to assess the damages”.

The Summit then listened attentively to the story as told by Mrs. Noriko Abe, the “Okami” of Minami-Sanriku Hotel Kanyo.  Her story was a wonderful example of a member of the Travel & Tourism industry taking the initiative to help the community – in the aftermath some people had no accommodation, no food, no clothes. How to help them? “We had to help them. There was total confusion and incomprehension as to why this had happened to them. We offered support to 600 citizens – we started a school inside the hotel. Without help, we risked some of the younger Japanese leaving the community to go and live elsewhere. Or even committing suicide out of desperation, especially young mothers. So our help in fact was a way of rebuilding the community and giving people a reason for living”. On the basis of this closing presentation, the first session of the first day of the Sendai Forum drew the conclusion that Tourism is not often seen as the cement of community solidarity, but it should be. It’s something very human, and can really help when crises strike.

WTTC Global Summit Japan 2012

Sustainability Guru Asia Pacific supports the World Travel & Tourism Council’s Environment Initiative, with its Sustainable Tourism programs and projects in the Philippines – The Coron Initiative  , The Boracay Initiative & The Negros Initiative . Environmental, Social,  Good Governance & Resilience Capacity building programs  & training include Disaster Preparedness & Management for both public and private local stakeholders/proponents. Sustainability Guru Asia Pacific is working towards green economy for the grass roots, in cooperation with Zero Carbon Resorts, Green Hotels and The Clean Blue Asia Pacific. For more info, visit our Society for Sustainable Tourism & Development Inc. website or contact SSTDI for assistance.

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Disaster Recovery Lessons: Top Topic at the WTTC Japan Global Summit

Posted in Conventions & Exhibitions, Environment, Events, News, Lifestyle, Good Governance, Responsible Travel, Sustainable Tourism, Travel with tags , , , , , , , , , on April 3, 2012 by Sustainability Guru

Sustainability Guru Asia Pacific was honored to attend The Japan Recovery and Asia Outlook Forum Sendai (in association with PATA).

 

Sendai City. Photo courtesy of Sendai Tourism & Convention Bureau

Sendai City. Photo courtesy of Sendai Tourism & Convention Bureau

 

A year after the Tohoku region was devastated by the earthquake and tsunami of 11 March 2011, the World Travel and Tourism Council Global Summit opens with the Japan Recovery and Asia Outlook Forum (in association with PATA) in Sendai City, the provincial capital of the Miyagi Prefecture and a focal point of last year’s disaster recovery efforts. The World Travel & Tourism Council (WTTC) fully supports Japan in this recovery process, and as a mark of the commitment to this expressed by its Members, has decided to open its 2012 Global Summit in Sendai, followed by a plenary Global Summit session in Tokyo.

Given the events of the last decade from America on September 11 2001 to Japan on March 11 2011, dealing with the unusual is increasingly becoming business as usual in the Travel & Tourism industry.

According to the Annual Global Climate and Catastrophe Report published by Impact Forecasting, 2011 was one of the most active years on record in terms of instances of natural catastrophes.

So, what are the best ways to manage a crisis? This session will look at how the Tohoku region, other countries, and the Travel & Tourism industry have handled crisis management. Reflecting on the earthquake and tsunami of 11 March 2011:

What is the progress update for Tohoku?

What has been achieved in terms of infrastructure redevelopment and what lessons have been learned?

How has the nuclear situation in Tohoku been managed?

How have other countries responded to and recovered from crises?

How have members of the Travel & Tourism industry dealt with crises such as terrorism, pandemics, the Icelandic ash cloud, natural disasters, and political uprisings?

How do news anchors cover a crisis and what is the importance of communications in marketing your way out of disaster?

Sendai Airport_3/11

Sendai Airport_ 3/11.Photo courtesy of Telegraph UK.

These questions and more will be answered by speakers including news anchors and representatives from Japan Association of Travel Agencies, the Pacific Asia Travel Association, major airlines, hotels and cruises.

Highlighting Hiraizumi, Matsushima and Sendai, after the disaster on the road to recovery.

Ninety minutes’ drive from Sendai brings visitors to the UNESCO World Heritage sites at  Hiraizumi – home to the Chusonji temple precinct , and the fabulous  Konjiki-do (Golden Hall) of Chusonji Temple, the first National Treasure Building in Japan, built in 1124. Before leaving  Hiraizumi, guests will appreciate the sight of the unparalleled Jodo Gardens and visit the Arahama area affected by the earthquake in Sendai.

Sendai before & after tsunami by NY Times.

Sendai before & after tsunami by NY Times.

An alternate tour, Matshushima. After visiting the Arahama area affected by the earthquake in Sendai, guests can visit Matsushima –  a small bay dotted with more than 260 pine-clad islands beautifully, and one of Japan’s celebrated “Three Views”.

Visit Japan campaign.  Today Japan is taking a united stand against the challenge of the tremendous damage caused by the 2011 Tohoku-Pacific Ocean Earthquake followed by the massive tsunami on 11 March 2011, and by the nuclear power plant accident triggered by the tsunami.

Sendai Cherry Blossom Viewing.

Sendai Cherry Blossom Viewing.

Following the earthquake and tsunami in March 2011, WTTC commissioned its research partner Oxford Economics to develop scenarios for the recovery of Japan’s Travel & Tourism. These scenarios are updated on a quarterly basis.

The scenarios, based on research into the recovery times of previous crises, now show that recovery has been in line with the lowest impact scenario and that domestic and international tourism is returning to normal quicker than expected.

Sendai City itself, although in parts affected by flooding following the tsunami, is now wholly prepared to host the Global Summit.

For more information visit the websites of:

Japan’s Tourism Information Websites

Japan National Tourism Organization

Tokyo Convention & Visitors Bureau

Tokyo Metropolitan Government

Miyagi Prefecture Tourism Division

Sendai Tourism & Convention Bureau

Source: World Travel & Tourism Council.

Watch the awesome video of Sendai Road to Recovery – click here.

Sustainability Guru Asia Pacific supports the World Travel & Tourism Council’s Environment Initiative, with its Sustainable Tourism programs and projects in the Philippines: The Coron Initiative , The Boracay Initiative & The Negros Initiative . Environmental, Social,  Good Governance & Resilience Capacity building programs  & training include Disaster Preparedness & Management for both public and private local stakeholders/proponents. Sustainability Guru Asia Pacific is working towards green economy for the grass roots, in cooperation with Zero Carbon Resorts, Green Hotels and The Clean Blue Asia Pacific.